Dog Boarding Policy

Introduction

Heartland Ranch USA reserves the right to change your dog’s type of boarding/day camp, and/or to provide or decline additional services, if it is necessary to protect the health and well-being of your dog, other dogs, or our staff. (Additional charges may apply.)

Vaccinations

All dogs must be current on the following vaccinations:
1. Rabies
2. Bordetella (Kennel Cough)
3. Distemper/Parvo

Health and Safety Cautions

  • All dogs must be current on flea and heartworm prevention programs.
  • If your dog is exhibiting any symptoms that may suggest illness such as sneezing, coughing, wheezing, runny eyes or nose, vomiting, lethargy, or diarrhea, please do not bring your dog to day camp or boarding.
  • Any medical conditions that need treatment while your dog is in our care will be done at the dog owner’s expense.
  • Dogs with flea or tick problems will be treated at your expense.
  • Unspayed females in heat cannot attend boarding or day camp. We do accept unneutered males and unspayed females (not in heat) for boarding services only. Heartland Ranch USA is not responsible for unplanned breedings. If your dog comes into heat while boarding, we will contact you and you will be expected to pick up your dog immediately. If you are unable to do so, you will be charged an extra $30.00 per day.

Booking Information

Please call us at 915-455-1948 for current rates and hours of operation. Heartland Ranch USA reserves the right, without notice, to adjust its rates and fees for services.

Reservations will be booked and confirmed once payment has been made for your dog’s stay. Please call for payment options. There is a $35.00 returned check fee.

Our drop off and pick up times are 8 AM to 6 PM. Monday through Saturday. Please call in advance to discuss any special needs in this area.

If your dog is enrolled in Day Camp and is not checked out within the time specified, you will be charged boarding rates in addition to applicable Day Camp rates. If unforeseen circumstances prevent you from picking up your dog within the time specified, please notify Heartland Ranch USA as soon as possible so that suitable arrangements for care and feeding can be made.

Food and Medication

Because changing diet can upset a dog’s stomach, we require you to bring your dog’s own food in a sealed and labeled container. Please bring more than enough for your dog’s entire stay. If your dog requires a special diet and the supply you provided is exhausted during your dog’s stay, Heartland Ranch USA will make every effort to procure the same or similar brand on your behalf, and you will be charged for the quantity purchased as well as a procurement fee.

If your dog is on medication and/or vitamin supplements, please bring more than enough of each for your dog’s entire stay. If the supply of medications or supplements you provided is exhausted during your dog’s stay, Heartland Ranch USA will make every effort to procure essential medications only, and you will be charged for the quantity purchased as well as a procurement fee.

Liabilities

Heartland Ranch USA is not responsible for loss or damage to any personal items, including bedding or toys, left with or for your dog(s).

Unless otherwise required by applicable law, if you fail to pick up your dog(s) by the designated time and have failed to make satisfactory alternative arrangements with Heartland Ranch USA, Heartland Ranch USA will continue to provide basic service to ensure the dog’s health and safety, and charges will continue to accrue. Heartland Ranch USA will make best efforts to contact you using the information you provided, advising you that if your dog(s) is not picked up within a reasonable time period, your dog(s) will be deemed to be abandoned and that Heartland Ranch USA will deliver the dog(s) to a third-party adoption partner or to Dona Ana County Animal Control. You understand that you may lose ownership of your dog(s) under these circumstances. If you fail to pick up your dog(s) for any reason, you release Heartland Ranch USA from all further liability and responsibility for your dog(s). You shall remain liable to Heartland Ranch USA for all unpaid charges, including without limitation the court costs and reasonable attorneys’ fees incurred in the collection of such charges.

***Representations and WAIVERS OF LIABILITY***

I have read and understood the following:

a. I agree that I am the owner (or designated agent of the owner) of the dog(s) and am fully authorized to enter this agreement.

b. I understand and agree that Heartland Ranch USA is relying on my representations of my dog’s (dogs’) health and behavior. I further understand and agree that Heartland Ranch USA and its staff will not be liable for any health problems that develop. I agree and understand that Heartland Ranch USA reserves the right to deny admittance to my dog(s) at any time for any reason.

c. I understand and agree that Heartland Ranch USA will not be liable for any injuries or illnesses that occur to my dog as a result of my dog’s (dogs’) attendance. If your dog(s) need veterinary care during their stay, I understand it is at my expense.

d. I understand that group play is a situation where dogs co-mingle in groups. If I have given permission to allow my dog(s) to participate in a group activity, I accept that there are risks associated with it. It includes but is not limited to, bites, scratches, and any injuries. I will not hold Heartland Ranch USA liable for any injuries or even death to my dog(s).

e. I understand that Heartland Ranch USA is not a veterinary establishment and does not practice veterinary medicine. I understand and agree that if my dog(s) become ill or injured, or if the dog requires medical attention, Heartland Ranch USA, in its sole discretion, may engage the services of a veterinarian to administer medicine or give other requisite attention to the dog. Heartland Ranch USA staff will make their best efforts to notify me in the event of a serious illness or injury using the contact information I have provided to Heartland Ranch USA. I understand that I am responsible for providing updated contact information. I agree to assume full financial responsibility for any and all expenses incurred, and I release Heartland Ranch USA and its staff from any and all responsibility for, or claims, damages, or debts, arising out of or related to such medical care, including, but not limited to, transportation to/from the veterinary clinic and choice of veterinarian and animal hospital.

f. I certify, to the best of my knowledge, that my dog (s) has not been exposed to any communicable diseases within the past 30 days. I agree that I will notify Heartland Ranch USA of any known exposure of my dog(s) to communicable diseases and will keep my dog(s) out of Day Camp and will provide a veterinary certification of fitness for Day Camp to be admitted or re-admitted. I also agree that I will maintain current vaccines for my dog(s) and provide certification to that effect upon initial evaluation and periodically as requested.

g. I authorize Heartland Ranch USA to obtain medical and vaccination records for my dog(s) from the veterinarian listed, and I hereby authorize my veterinarian to provide these records to Heartland Ranch USA

h. I understand and agree that I am solely responsible for any and all acts or behavior of my dog(s) while in the care of Heartland Ranch USA. I release Heartland Ranch USA from any liability arising from my dog’s (dogs’) attendance at Heartland Ranch USA and accept full responsibility for any and all costs for injury to staff or other animals or damage to facilities caused by my dog(s). I hereby release Heartland Ranch USA of any liability and I further agree to indemnify and save them harmless against any and all claims arising from my dog’s (dogs’) attendance at Heartland Ranch USA
including but not limited to all costs, damages attorneys fees, expenses, and liabilities in connection therewith.

i. I understand that in an emergency event, such as a natural disaster, every effort will be made to contact me to retrieve my dog(s). I agree that Heartland Ranch USA, in its sole discretion, is authorized to transport and/or make temporary alternative arrangements to house and care for my dog(s) until I retrieve my dog(s).

j. I understand and agree that my dog(s) may be photographed, videotaped, and/or recorded and that Heartland Ranch USA retains all rights to use, and proceeds from the use of, images.

k. I understand that this agreement covers the current relationship between Heartland Ranch USA and me. Each time I bring my dog(s) to Heartland Ranch USA I am affirming the terms of this Agreement and the truthfulness and accuracy of all statements I make in this Agreement.

l. I have read and understand this entire Agreement, I have had an opportunity to discuss it to my satisfaction with a representative of and I agree to its terms.

Cancellation Policy

If a reservation is canceled at least 7 days in advance, a 100% refund will be given. Cancellations with a 2-day advance notice will receive a 50% refund. Reservations canceled with less than a 2-day notice are not refundable. All refunds will be given in the form of Heartland Ranch credits. No cash refunds.

Weekend Policy

Sunday drop-off or pick-up will be an additional fee.

Out-of-Hour Policy

Heartland Ranch USA is open for drop off and pick up Monday to Saturday 8-10 am and 4-6 pm. If you drop off or pick up your dog(s) outside of those hours there will be an additional fee.